Bogus virus warning by Norton 2010 slams small software shops I became aware of this issue when I received an email from one of my customers inquiring about the following:
Short answer - this is no virus problem, a link with information on the work around is located near the bottom of this post.While attempting to download, Norton Antivirus 2010 informs me that the MenuMagic installer is infected with WS.Reputation.1, and that the file has been deleted from my PC.
Is there a problem with Menu Magic 1.5.1.1?
If not, do you have a workaround for this issue?
I use ESET Smart Security on all my systems.
They update my virus/spyware detection databases daily, sometimes multiple times a day. I originally purchased ESET when I ran the IT department for my previous day gig after using and comparing a number of other solutions. I was happy using it in a corporate environment and I am very happy using it with my company and at home.
The WS.Reputation.1 reported by Norton is not a virus warning, it means that this file has a low or no reputation among Norton users.
Considering that Norton has possibly tens of millions of users - MenuMagic will never have a high enough reputation to not have problem with such a system. If you work in a major corporation and never use anything but megacorp applications it might be a great system - but for anyone else this system is bullsh1t.
See the link below for more info on this issue.
What-is-WS-Reputation-1
I have submitted a couple of dispute claims and have received emails saying that they will get back to me within a couple of business days but who knows how long it will take them to process this and resolve it?
Here is a link on the Norton sight on how to get around this issue.
Clarification-on-WS-Reputation-1-detection
Look under: Restoring a file from Quarantine
What a major pain in the @ss.
...Steven
