KVR Audio

pgvpgv333 · Post by **pgvpgv333** » Tue Dec 03, 2013 6:19 am

I got the jamstix 2 a long timme ago, and have not been doing music for some time, also got a new computer. When I try to use jamstix 2 again, needed the leisence tried to contact them, but as I also have a new email, I get no responce from them. Thougth of maybe getting the jamstix 3, but I dont think so.

Hewitt Huntwork · Post by **Hewitt Huntwork** » Tue Dec 03, 2013 6:39 am

Ralph is - in my opinion - one of the 3 or 4 best software developers in music, both creatively and in serving his customers. Hopefully he will see this and get you sorted out.

pgvpgv333 · Post by **pgvpgv333** » Tue Dec 03, 2013 6:41 am

I hope so.

Spitfire31 · Post by **Spitfire31** » Tue Dec 03, 2013 7:21 am

Did you post at http://rayzoon2.com/forum?

/Joachim

pgvpgv333 · Post by **pgvpgv333** » Tue Dec 03, 2013 7:30 am

I did but it seemed to like I could not get a new license from there.

Compyfox · Post by **Compyfox** » Tue Dec 03, 2013 9:56 am

pgvpgv333 wrote:I got the jamstix 2 a long timme ago, and have not been doing music for some time, also got a new computer. When I try to use jamstix 2 again, needed the leisence tried to contact them, but as I also have a new email, I get no responce from them. Thougth of maybe getting the jamstix 3, but I dont think so.

You can actually get the license yourself, if you still have the old email where you initially bought Jamstix. This routes you to your user account, and everything is store in there.

If everythins fails, post at the forums over at Rayzoon to send him a remainder. Ralph is usually very busy around holidays (also see the "Featured Product" to top right at KVR), and this is also the time where tons of FR's fly in.

pgvpgv333 · Post by **pgvpgv333** » Tue Dec 03, 2013 12:21 pm

Well I was able to change my password and give my new email adress, now I just wait and see what happens.

Zauni · Post by **Zauni** » Tue Dec 03, 2013 2:19 pm

Drop me an email at support[at]rayzoon.com with your old and new email and I'll get you all set up.

rockstar_not · Post by **rockstar_not** » Tue Dec 03, 2013 2:25 pm

Hewitt Huntwork wrote:Ralph is - in my opinion - one of the 3 or 4 best software developers in music, both creatively and in serving his customers. Hopefully he will see this and get you sorted out.

Absolutely true.

robogone · Post by **robogone** » Tue Dec 03, 2013 2:33 pm

Completely agree that Ralph is awesome at customer service - not surprised that he posted in this thread.

Always had great service from Rayzoon.

Numanoid · Post by **Numanoid** » Tue Dec 03, 2013 2:33 pm

They are too busy jamming to respond to e-mails?

Jamstix dont answer email